Grand Paradise 14"

FROM ORDERING TO SHIPPING

Green Rest Mattress® has partnered with FedEx and UPS to help ensure the secure delivery of your mattress.

Your mattress will be delivered to your front door or to another designated location where you regularly receive packages.

Your order will be shipped via ground transportation, and you will receive a shipping confirmation email with your tracking number on the next business day after your order is placed.

Each Green Rest® mattress is carefully handcrafted to order by our skilled team of professionals and shipped directly from our factory located in the beautiful state of Florida, USA.

ORDER AND SHIPPING TIMELINE

Day One:
Your order is received.

Day Two:
Your mattress is produced.

Day Three:
Your mattress is ready for UPS or the delivery partner to collect.

ESTIMATED DELIVERY TIME

Please allow approximately 4 to 10 business days for the estimated delivery date.

Please note that products from the same order may arrive on different days, depending on the distance from our warehouse and the delivery carrier’s schedule.

PRODUCT INSPECTION

It is important to inspect your product thoroughly before use.

If you identify any defects or damage, please contact Green Rest® customer support at:

support@greenrestmattress.com

DO YOU SHIP ANYWHERE?

Yes. Green Rest Mattress® offers free shipping within the contiguous United States.

We can also deliver to many locations with a valid mailing address, depending on the destination and available carrier service.

Standard shipping costs may apply based on your region.

At Green Rest Mattress, we’re committed to ensuring your satisfaction and peace of mind with every purchase. Please review our policies below for information on warranties, returns, and refunds.

100 Nights Trial – Comfort Exchange & Return Policy

We proudly offer a 100 Nights Trial on all mattresses purchased directly from Green Rest. This trial period allows you to experience the comfort and support of your Green Rest mattress in your home. The 100 Nights Trial begins on the day your mattress is delivered.

• Break-In Adjustment Period: We recommend sleeping on your new mattress for at least 30 nights to allow your body to adjust, as it can take time to fully experience the benefits of our orthopedic support.
• Eligibility: After the initial 30-night adjustment period, if you are not satisfied with your mattress, you may be eligible for a comfort exchange or return. This policy is only available for the original purchaser and only applies to the first purchase per household.

To initiate an exchange or return, contact us at support@greenrestmattress.com with your purchase details. Please note that custom mattresses, including non-standard sizes and designs, are non-refundable.

Download our full return policy.

Return Process & Customer Responsibility

• Packing & Shipping: Customers are responsible for any packing and shipping costs associated with returning the mattress. Products must be shipped in appropriate packaging to prevent damage.
• Return Location: Returns should be sent to Green Rest Mattress, 3750 West Colonial Dr., Orlando, FL 32808.
• Final Evaluation: Upon receiving and inspecting the returned mattress, we will notify you of the refund status. Approved refunds will be issued within 7-14 days via your original payment method.

Limited Warranty

Each Green Rest mattress comes with a warranty that covers manufacturing defects, faulty craftsmanship, and material issues from the date of delivery.

• Coverage: This limited warranty covers the original purchaser only and is not transferable. Claims must be supported by proof of purchase, including your name, date of purchase, and original model name.
• Exclusions: The warranty does not cover damage due to misuse, physical abuse, neglect, improper support, or exposure to environmental conditions (e.g., water damage, excessive humidity, etc.). It also excludes issues related to comfort preference changes over time.
• International Purchases: Our warranty and exchange policies apply only within the United States.

If you need to file a warranty claim, please email us at support@greenrestmattress.com with a description of the issue, proof of purchase, and photographic evidence of any defect.

Cancellation Policy

We understand that sometimes plans change. Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, orders are finalized, and we cannot accommodate cancellations.

Customer Service Support

For any questions or assistance with our warranty, exchange, and return policies, please reach out to our customer support team at support@greenrestmattress.com. We’re here to help make your experience with Green Rest as comfortable and satisfying as possible.

Thank you for choosing Green Rest Mattress. We’re honored to be part of your journey to better sleep and well-being!