Smart Rest 11" Orthopedic

FROM ORDERING TO SHIPPING

Green Rest Mattress® has partnered with FedEx and UPS to help ensure the secure delivery of your mattress.

Your mattress will be delivered to your front door or to another designated location where you regularly receive packages.

Your order will be shipped via ground transportation, and you will receive a shipping confirmation email with your tracking number on the next business day after your order is placed.

Each Green Rest® mattress is carefully handcrafted to order by our skilled team of professionals and shipped directly from our factory located in the beautiful state of Florida, USA.

ORDER AND SHIPPING TIMELINE

Day One:
Your order is received.

Day Two:
Your mattress is produced.

Day Three:
Your mattress is ready for UPS or the delivery partner to collect.

ESTIMATED DELIVERY TIME

Please allow approximately 4 to 10 business days for the estimated delivery date.

Please note that products from the same order may arrive on different days, depending on the distance from our warehouse and the delivery carrier’s schedule.

PRODUCT INSPECTION

It is important to inspect your product thoroughly before use.

If you identify any defects or damage, please contact Green Rest® customer support at:

support@greenrestmattress.com

DO YOU SHIP ANYWHERE?

Yes. Green Rest Mattress® offers free shipping within the contiguous United States.

We can also deliver to many locations with a valid mailing address, depending on the destination and available carrier service.

Standard shipping costs may apply based on your region.

STARTS AS SOON AS YOUR PRODUCT IS DELIVERED

IT IS NOT TRANSFERABLE

At Green Rest®, we believe deep sleep is essential for good health. That is why we have developed a comfortable, healthy, and long-lasting mattress designed to help you enjoy the best sleep possible.

Our mattresses are designed to provide comfort, support, durability, and a healthier sleep experience.

At Green Rest®, every customer is treated as part of our family, and we want our family to enjoy well-deserved, healthy sleep every night.

Thank you for choosing our product. We take pride in offering you a 100-night trial through our Comfort Exchange & Return Policy, created to help protect your investment and give you confidence in your purchase.

Please read the terms and conditions of this policy carefully.

IMPORTANT POLICY TERMS

The 100-night trial starts on the date your product is delivered.

This policy is not transferable.

Only one mattress may be returned per household and home address.

Returns are valid only for the original purchase.

The customer must be the original purchaser and must have their name on the invoice or receipt.

The mattress must be purchased for personal use and not for resale.

No exchange, return, or refund claim will be granted after 100 nights from the delivery date.

Customized products are non-refundable and cannot be canceled or exchanged once ordered.

CUSTOM PRODUCTS

Customized products cannot be returned, canceled, refunded, or exchanged once they have been ordered.

This includes, but is not limited to:

- Custom designs
- Custom colors
- Custom sizes
- Custom shapes
- Custom fabrics
- Special-order products
- Any product made specifically for the customer

PROOF OF PURCHASE

Please keep your proof of purchase in a safe place.

Proof of purchase is required for warranty validation, comfort exchange requests, return requests, and refund claims.

To qualify, the customer must provide valid documentation showing:

- The date of purchase
- The delivery date
- The original purchaser’s name
- The product purchased
- That the claimant still possesses the mattress

WARRANTY AND TRIAL COVERAGE

The 100-night trial, Comfort Exchange & Return Policy, and Limited Lifetime Warranty apply only to eligible Green Rest® mattresses purchased by the original purchaser.

Key coverage details:

- The warranty starts on the delivery date.
- The policy covers eligible manufacturing defects.
- The policy covers faulty craftsmanship.
- The policy covers eligible material defects.
- The original purchaser’s name must appear on the invoice or receipt.
- The product must be for personal use only.
- The policy does not apply to resale purchases.
- No exchange, return, or refund claim will be granted after 100 nights from the delivery date.

PURCHASE AND LOCATION LIMITATIONS

To be eligible for the Green Rest® warranty and 100-night trial policy, you must be the original purchaser with your name on the invoice.

Additional terms include:

- Purchases from third-party marketplaces may have different terms.
- Warranty and trial policies apply only to eligible products sold in the United States.
- Returns must be made from within the United States.
- The customer must follow all instructions in this policy.
- The customer must provide all requested documentation.
- The customer must cooperate with Green Rest® during the claim review process.

UNBOXING REQUIREMENT

The Green Rest® mattress is shipped compressed, rolled, and packaged in a bed-in-a-box style.

To help prevent structural damage or condensation damage caused by prolonged packaging, you must unbox your new mattress within four weeks of delivery.

To qualify for the 100-night trial, Comfort Exchange & Return Policy, and warranty coverage, you must open your new mattress immediately after receiving it.

BREAK-IN AND ADJUSTMENT PERIOD

It is important to understand that your body may need time to adjust to a new mattress.

Over the years, your old mattress may have deteriorated and created a depression where you sleep. This may have affected your spine alignment and sleeping posture.

A new mattress can feel different because it is designed to support your body more properly.

The adjustment period can vary from person to person. Some customers may adjust within a few days, while others may need several weeks.

Your body needs time and patience to adapt to the new mattress. The mattress may not feel fully comfortable immediately, especially while the materials are softening, settling, and adapting to your body.

The materials in your new mattress are designed to be strong, flexible, and supportive. In some models, certain materials may initially feel firm or rigid. This is normal and helps provide proper back support.

Think of it like a new pair of shoes. They may feel uncomfortable at first, but they become more flexible and adapt to your feet with use.

Similarly, your new Green Rest® mattress may not feel perfect right away, but it is designed to adjust to your body over time.

MINIMUM 30-NIGHT USE REQUIREMENT

We recommend sleeping on your new Green Rest® mattress for at least 30 nights before deciding whether it is right for you.

This adjustment period allows your body to adapt to the new sleep surface.

Although some customers may notice comfort improvements quickly, others may take several weeks to feel fully comfortable.

To start a return or exchange claim, you must wait at least 30 nights after delivery and provide proof of regular use.

COMFORT EXCHANGE & RETURN CLAIM

We understand the importance of finding the right mattress for your comfort and sleep needs.

That is why Green Rest® offers a Comfort Exchange & Return Policy during the 100-night trial period.

From the day you start your exchange or return claim, we will work with you to help determine the best available solution under this policy.

If, by the end of the 100-night trial, you are still not satisfied with the product, please contact us at:

support@greenrestmattress.com

NO REFUNDS OR RETURNS AFTER 100 NIGHTS

No refunds, returns, or exchanges will be granted after 100 nights from the delivery date.

Claims submitted after the 100-night period will not be accepted.

CUSTOMER RESPONSIBILITY

The customer is responsible for all packing and shipping costs related to the return or exchange.

The customer is also responsible for any transportation costs, inspection fees, removal costs, or other costs related to the repair, replacement, return, or exchange of the product, if applicable.

The product must be shipped to:

GREEN REST MATTRESS LLC
3750 West Colonial Dr, Unit 2
Orlando, FL 32808
United States

All returned products must be sent in suitable packaging.

The customer must include a copy of the invoice or purchase receipt.

The returned mattress must be fully functional and free from physical damage, stains, abuse, neglect, or unsanitary conditions.

REFUND PROCESS

Once Green Rest® receives the returned product, the mattress will be inspected.

If the product does not qualify for a refund, Green Rest® will notify the customer.

If the return is approved, Green Rest® will initiate the refund to the original payment method or the credit card used for the purchase.

Depending on the card issuer’s policies, the refund may take approximately 7 to 14 business days to appear.

If you have any questions about returning your product, please contact:

support@greenrestmattress.com

CONDITIONS THAT MAY VOID WARRANTY, RETURNS, EXCHANGES, OR REFUNDS

Green Rest Mattress® cannot provide warranty coverage or process exchanges, returns, or refunds for any mattress or accessory if there is evidence of damage, physical abuse, neglect, improper use, or unsanitary condition.

This includes, but is not limited to:

- Improper environmental conditions
- Blood stains
- Bodily fluids
- Other fluids
- Stains
- Soiling
- Folds
- Unsanitary conditions
- Torn areas
- Footprints
- Spotted or splotchy surfaces
- Smudges
- Fluid penetration
- Scratches
- Tears
- Burns
- Cuts
- Evidence of rodent damage
- Evidence of insect damage
- Infestation
- Smoke odor
- Signs of jumping on the bed
- Damage from weather exposure
- Damage from sun exposure
- Dirt of unknown origin
- Dirt of unknown nature
- Any other condition showing misuse, abuse, neglect, or improper care

Any of the above conditions may result in damage that invalidates the warranty, return, exchange, or refund eligibility.

HEALTH AND SAFETY INSPECTION LIMITATION

For the health and safety of those who handle or inspect mattresses, Green Rest® may refuse to inspect a mattress or assess warranty coverage if there is evidence of an unsanitary condition.

This may include, but is not limited to:

- Damage
- Abuse
- Neglect
- Blood stains
- Bodily fluid stains
- Soiling of unknown origin
- Liquid penetration
- Infestation
- Smoke odor
- Other unsafe or unsanitary conditions

MAKING A CLAIM

To make a valid claim under this Return and Refund Policy, the customer must contact Green Rest® customer service at:

support@greenrestmattress.com

The claim must include a brief written description explaining the defect and how it affects the mattress performance.

The customer must also provide valid proof showing:

- The date of purchase
- That the claimant is the original purchaser
- That the claimant still possesses the mattress
- That the mattress qualifies under this policy

REQUIRED CLAIM DOCUMENTATION

To submit a claim, the customer must provide:

- A copy of the invoice or purchase receipt
- A written description of the issue
- Photographic evidence of the mattress law tag
- Proof that the law tag remains attached to the mattress
- Proof that the law tag has not been altered
- Clear photos showing the alleged defect
- Any additional photos or documents requested by Green Rest®

All requested documentation must be sent to:

support@greenrestmattress.com

The customer is responsible for submitting the claim with sufficient supporting documentation.

INSPECTION RIGHTS

At its sole discretion, Green Rest® reserves the right to request additional photographs, further information, written descriptions, or supporting documentation.

Green Rest® may also require a representative or independent mattress inspector to physically inspect the mattress before accepting a claim under this Comfort Exchange & Return Policy.

Inspection costs may be the customer’s responsibility.

Green Rest® may void your Comfort Exchange & Return Policy if you refuse to cooperate with the investigation, fail to respond adequately to requests, or fail to comply with any provision of this policy.

RIGHTS UNDER STATE LAW

This Comfort Exchange & Return Policy gives you specific legal rights.

You may also have other rights that vary from state to state, depending on applicable state laws.

This Comfort Exchange & Return Policy is extended only to the original purchaser from Green Rest® or its authorized dealers.

The duration of any applicable implied warranties shall not exceed the term of this Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

GOVERNING LAW

This Comfort Exchange & Return Policy shall be governed by the laws of Orange County and the State of Florida.

WARRANTOR

GREEN REST MATTRESS LLC

3750 West Colonial Dr, Unit 2
Orlando, FL 32808
United States

Email:
support@greenrestmattress.com

At Green Rest Mattress, we’re committed to ensuring your satisfaction and peace of mind with every purchase. Please review our policies below for information on warranties, returns, and refunds.

100 Nights Trial – Comfort Exchange & Return Policy

We proudly offer a 100 Nights Trial on all mattresses purchased directly from Green Rest. This trial period allows you to experience the comfort and support of your Green Rest mattress in your home. The 100 Nights Trial begins on the day your mattress is delivered.

• Break-In Adjustment Period: We recommend sleeping on your new mattress for at least 30 nights to allow your body to adjust, as it can take time to fully experience the benefits of our orthopedic support.
• Eligibility: After the initial 30-night adjustment period, if you are not satisfied with your mattress, you may be eligible for a comfort exchange or return. This policy is only available for the original purchaser and only applies to the first purchase per household.

To initiate an exchange or return, contact us at support@greenrestmattress.com with your purchase details. Please note that custom mattresses, including non-standard sizes and designs, are non-refundable.

Download our full return policy.

Return Process & Customer Responsibility

• Packing & Shipping: Customers are responsible for any packing and shipping costs associated with returning the mattress. Products must be shipped in appropriate packaging to prevent damage.
• Return Location: Returns should be sent to Green Rest Mattress, 3750 West Colonial Dr., Orlando, FL 32808.
• Final Evaluation: Upon receiving and inspecting the returned mattress, we will notify you of the refund status. Approved refunds will be issued within 7-14 days via your original payment method.

Limited Warranty

Each Green Rest mattress comes with a warranty that covers manufacturing defects, faulty craftsmanship, and material issues from the date of delivery.

• Coverage: This limited warranty covers the original purchaser only and is not transferable. Claims must be supported by proof of purchase, including your name, date of purchase, and original model name.
• Exclusions: The warranty does not cover damage due to misuse, physical abuse, neglect, improper support, or exposure to environmental conditions (e.g., water damage, excessive humidity, etc.). It also excludes issues related to comfort preference changes over time.
• International Purchases: Our warranty and exchange policies apply only within the United States.

If you need to file a warranty claim, please email us at support@greenrestmattress.com with a description of the issue, proof of purchase, and photographic evidence of any defect.

Cancellation Policy

We understand that sometimes plans change. Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, orders are finalized, and we cannot accommodate cancellations.

Customer Service Support

For any questions or assistance with our warranty, exchange, and return policies, please reach out to our customer support team at support@greenrestmattress.com. We’re here to help make your experience with Green Rest as comfortable and satisfying as possible.

Thank you for choosing Green Rest Mattress. We’re honored to be part of your journey to better sleep and well-being!